Returning Items 

• We will happily refund or exchange any item purchased at OneBelowZero
• We make no charge for returns and there is no restocking fee
• Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
  and within 7 working days.
• We don't need a returns form but please include information so we know who they item has come back from and
  what you would like us to do. contact us to let us know always helps speed things up.
• We will credit the card you paid with. This may take up to 10 working days to appear as cleared funds.
• If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
• If you wish to exchange an item. The best and fastest way to do this is to place a new order for the item you need
  and we will refund the unwanted item on return.

Terms And Conditions - Returns

OneBelowZero conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items returned for a refund or exchange if: they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.

Returns Menu

» New items returned for refund or exchange
» Faulty, damaged, broken and warranty items
» New items returned because we have sent the wrong item
» Returns Postage
» Fast Track Return Option
» Returns address


New items returned for refund or exchange
If you wish to return a new item for whatever reason, (i.e. doesn't fit, don't like the colour etc), please contact us for a returns form. If you are exchanging goods we advise you contact us first to check availability.
Please do not attempt to hand deliver the return as there are no shop front or customer service facilities available at our warehouse and you will be turned away, which may cause offence.
Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.

In a hurry? See our Fast Track Return Option below


Faulty, damaged, broken and warranty items
All goods purchased from OneBelowZero are coved by a full warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from OneBelowZero has developed a fault then please contact us and send items back to us.
Please do not attempt to hand deliver the return as are no shop front or customer service facilities available at our warehouse and you will be turned away, which may cause offence.


New items returned because we have sent the wrong item
We occasionally make mistakes! If we have sent you a part which is different to that which is listed on your invoice we will be happy to pay first class postage costs for returning the item.
Goods must be returned within 7 days of receipt
Goods must be returned in their original packaging.
Goods must not be fitted or used.

You will need to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value. We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. These are both standard services at the Post Office and should arrive within a few days.

You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost. We Strongly recommend you use recorded delivery or registered post to return items so as to cover yourself against loss. A postage receipt must be included for a refund to be given.
Please do not attempt to hand deliver the return as there are no shop front or customer service facilities available at our warehouse and you will be turned away, which may cause offence.


Returns Postage
If you're returning something to Onebelowzero because it was faulty when it was delivered or we sent the wrong item, we will refund the cost equivalent of 1st Class Royal Mail or Standard Parcels for larger items postage costs for returning it to us. You must include a copy of the postage receipt and we won't charge you for postage on any replacement goods.

If you're returning something to Onebelowzero because it is an unwanted item you will need to pay the return postage.

We strongly recommend using recorded delivery or registered post to return any items to cover you against loss.


Fast Track Return Option
If you are in an extreme hurry to get your return processed, you can opt for our Fast Track Return. With this option, you simply place a new order for the replacement item and we can charge and send the order as normal. Then you can simply return the original item for a refund.

You will be charged in full for the replacement goods when they are sent.
The Fast Track Return Option can only be processed on new items for exchange and does not apply to faulty, damaged or warranty inspection items.
The original items must be returned within 21 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
We will refund your card in receipt of the returned item.

Post your returns to:
Karysmatik Ltd t/a Onebelowzero
Unit 25a Fleetway West Industrial Park
12 wadsworth road
Perivale, Greenford
Middlesex
UB6 7LD