Return Items

• We will happily refund or exchange any item purchased on OneBelowZero.com
• We make no charge for returns – there is no restocking fee
• Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
• All returns must have a completed returns form
• We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
• If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
• To enable us to process your return faster we suggest you e-mail or call us before returning items +44 (0) 845 388 2941.

Click Here For Our Returns Form.

Our Returns Terms And Conditions 

OneBelowZero.com conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered.

New Items Returned For Refund Or Exchange.

If you wish to return a new item for whatever reason (Doesn’t Fit, Don’t like the Colour etc).
Please Fill in our Returns form If you are exchanging goods we do suggest you contact us first to check availability.
Please do not attempt to hand deliver the return as you will be turned away which may cause offence. There are no shop front
or customer service facilities available at our warehouse.

Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
Goods must have Completed Returns Form.

In a Hurry? –  Fast Track Return Option

Faulty, Damaged, Broken and Warranty Items.

All goods purchased from OneBelowZero.comare coved by a full warranty. Generally speaking, warranties cover manufacturing faults and  defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from OneBelowZero.com has developed a fault then please fill in the returns form and send items back to us. Please do not attempt to hand deliver the return as you will be turned away which may cause offence. There are no shop front or customer service facilities available at our warehouse.

New Items Returned Because We have Sent the Wrong Item

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.

You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. These are both standard services at the Post Office and should arrive within a few days.
You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost. We Strongly recommend you use recorded delivery or registered post to return items so as to cover yourself against loss. A postage receipt must be included for a refund of this cost.
Goods must be accompanied with a Completed Returns Form.
Please do not attempt to hand deliver the return as you will be turned away which may cause offence. There are no shop front
or customer service facilities available at our warehouse.

Returns Postage

If you're returning something to OneBelowZero.com because it was faulty when it was delivered or We sent the wrong item, we will refund the cost equivalent of 1st Class Royal Mail or Standard Parcels for larger items postage costs for returning it to us You must include a copy of the postage receipt, We won't charge you for postage on any replacement goods. We strongly recommend using recorded delivery or registered post to return any items to cover you against loss.

If you're returning something to OneBelowZero.com because it is an unwanted item you will need to pay the return postage. We strongly recommend using recorded delivery or registered post to return any items to cover you against loss

Fast Track Return Option

If you are in an extreme hurry to get your return processed, you can opt for our Fast Track Return. With this option, you simply place a new order for the replacement item and we can charge and send the order as normal. Then you can simply return the original item for a refund.

You will be charged in full for the replacement goods when they are sent
The Fast Track Return Option can only be processed on new items for exchange and does not apply to faulty, damaged or warranty inspection items.
The original items must be returned within 21 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
We will refund your card in receipt of the returned item.