Terms & Conditions

Consumer Terms & Conditions (UK)
Last updated:01/11/2025

Definitions
Formation of Contract
Description & Pricing
Payment
Delivery
Right to Cancel
Faulty Goods & Warranty
Returns Procedure
Liability
Website Usage
Personal Data & Privacy
Force Majeure
Governing Law
Customer Service

1. Definitions

“We”, “Us”, “Our” – Spring Ice Limited T/A OneBelowZero.
“You”, “Your” – the consumer purchasing goods.
“Goods” – the products sold via our website.
“Business Day” – Monday to Friday, excluding public holidays in England.

2. Formation of Contract

Your order on our website is an offer to buy goods.
A binding contract is formed when we email you an order confirmation.
We may decline or cancel an order before dispatch for any reason.
If goods are unavailable, we will let you know and offer an alternative product or a full refund.

3. Description & Pricing

We aim to describe all goods accurately; minor variations may occur.
All prices are shown in GBP and include VAT at the applicable rate.
Delivery charges are shown clearly at checkout.
Prices may change, but your order is charged at the price shown when you placed it.

4. Payment

Payment is taken when you place your order.
Accepted payment methods: [Insert accepted payment methods].
If your payment fails or is reversed, we may cancel your order and recover any related losses.

5. Delivery

We deliver within the UK using trusted couriers such as UPS, DHL and Royal Mail.
Estimated delivery times are shown at checkout.
We are not responsible for delays outside our control (for example, bad weather, strikes or courier issues).
Risk in the goods passes to you on delivery. We retain ownership until full payment is received.
If delivery fails because of incorrect address details or missed deliveries, additional charges may apply.

6. Right to Cancel (Consumer Contracts Regulations 2013)

You have 14 days from the day after delivery to cancel your order.
To cancel, contact us by email or use our online cancellation form: [Insert link].
You must return the goods within 14 days of cancelling.
Refunds are made within 14 days of us receiving the returned goods, using your original payment method.
You may be responsible for any reduction in value caused by handling beyond what is necessary to check the goods.

7. Faulty Goods & Warranty

If goods are faulty or not as described, you may reject them within 30 days for a refund, repair or replacement.
From 30 days to 6 months, we may repair or replace the goods before offering a refund.
Your statutory rights under the Consumer Rights Act 2015 are not affected.

8. Returns Procedure

Please contact us before returning any items.
Where possible, return items in their original packaging and in a securely wrapped parcel.
We recommend using a tracked service and keeping proof of postage.
You pay return costs unless the goods are faulty or we sent the wrong item.

9. Liability

We do not exclude or limit liability where it would be unlawful to do so (for example, for death or personal injury caused by our negligence, or for fraud).
We are responsible for loss or damage that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill.
We are not liable for business losses. If you use the goods for any commercial, business or resale purpose, we will not be liable for loss of profit, loss of business, business interruption or loss of opportunity.
Our total liability to you is limited to the amount you paid for the goods in question.

10. Website Usage

Content on our site is for your personal, non-commercial use.
You must not copy, reproduce or reuse our content without our permission.

11. Personal Data & Privacy

We process your personal data in line with UK GDPR and the Data Protection Act 2018.
For full details, please see our Privacy Policy: [Insert privacy policy link].
We do not store payment card details, and we do not share your data with third parties for marketing without your consent.

12. Force Majeure

We are not responsible if we cannot meet our obligations because of events outside our control, such as natural disasters, pandemics, industrial disputes or failures by our suppliers or carriers.

13. Governing Law

These terms are governed by the laws of England and Wales.
Any disputes will be dealt with by the courts of England and Wales.

14. Customer Service

If you have any questions, concerns or complaints, please contact us using the details above. We aim to respond within 2 Business Days.

Thank you for shopping with OneBelowZero.