Terms & Conditions

### OneBelowZero - Consumer Terms & Conditions (UK) **Last updated:** \[Insert Date] **Business Name:** Spring Ice Limited T/A OneBelowZero **Company Number:** \[Insert Registered Number] **VAT Number:** \[Insert VAT Number] **Registered Address:** \[Insert Full Company Address] **Contact Email:** \[Insert Email] **Phone:** \[Insert Phone Number] --- ### Table of Contents 1. [Definitions](#1-definitions) 2. [Formation of Contract](#2-formation-of-contract) 3. [Description and Pricing](#3-description-and-pricing) 4. [Payment](#4-payment) 5. [Delivery](#5-delivery) 6. [Right to Cancel](#6-right-to-cancel-consumer-contracts-regulations-2013) 7. [Faulty Goods and Warranty](#7-faulty-goods-and-warranty) 8. [Returns Procedure](#8-returns-procedure) 9. [Liability](#9-liability) 10. [Website Usage](#10-website-usage) 11. [Personal Data and Privacy](#11-personal-data-and-privacy) 12. [Force Majeure](#12-force-majeure) 13. [Governing Law and Disputes](#13-governing-law-and-disputes) 14. [Customer Service](#14-customer-service) --- ### IMPORTANT NOTICE By purchasing goods from our website, you enter into a contract with us under the terms set out below. Your statutory rights under the Consumer Rights Act 2015 and other applicable laws are not affected. If you have any questions, please contact us using the details above. --- ### 1. Definitions **"We", "Us", "Our"** refers to Spring Ice Limited T/A OneBelowZero. **"You", "Your"** means the consumer purchasing Goods. **"Goods"** are the products sold via our website. **"Business Day"** means Monday to Friday, excluding public holidays in England. --- ### 2. Formation of Contract 2.1 When you place an order on our website, it is an offer to purchase the Goods. A binding contract is formed when we confirm acceptance via email. 2.2 We reserve the right to decline or cancel any order prior to dispatch for any reason. 2.3 Goods are subject to availability. If we cannot supply you, we will notify you and offer an alternative or full refund. --- ### 3. Description and Pricing 3.1 All Goods are described as accurately as possible. Minor variations do not constitute a fault. 3.2 Prices are displayed in GBP and include VAT at the applicable rate. 3.3 Delivery charges are indicated at checkout. 3.4 We reserve the right to change prices without notice but will honour prices at the time of your order. --- ### 4. Payment 4.1 Payment is required at the point of order. 4.2 We accept \[Insert accepted payment methods]. 4.3 If your payment fails or is reversed, we may cancel your order and seek recovery of any loss. --- ### 5. Delivery 5.1 We deliver to the UK using trusted couriers including UPS, DHL and Royal Mail. 5.2 Estimated delivery time will be confirmed at checkout. 5.3 We will not be liable for delays beyond our control (e.g. weather, strikes). 5.4 Risk passes to you on delivery. Ownership remains with us until full payment is received. 5.5 If you fail to accept delivery or provide insufficient delivery details, we may charge for redelivery or return. --- ### 6. Right to Cancel (Consumer Contracts Regulations 2013) 6.1 You have 14 days from the date of delivery to cancel your order without giving a reason. 6.2 To cancel, email us or use our online cancellation form \[Insert Link]. 6.3 You must return Goods at your cost within 14 days of cancellation. 6.4 Refunds will be issued within 14 days of receiving returned Goods, using the same method of payment. 6.5 You are liable for any diminished value if the Goods have been handled beyond what is necessary to establish their nature and functionality. --- ### 7. Faulty Goods and Warranty 7.1 If your Goods are faulty, not as described, or develop a fault within 30 days, you may request a refund, repair, or replacement. 7.2 After 30 days and up to 6 months, we may repair or replace Goods before offering a refund. 7.3 This does not affect your statutory rights under the Consumer Rights Act 2015. --- ### 8. Returns Procedure 8.1 Contact us before returning any items. We may refuse unauthorised returns. 8.2 Returned Goods must be in original packaging where possible and securely packaged. 8.3 Proof of return and tracking is recommended. 8.4 You are responsible for return costs unless Goods are faulty or incorrect. --- ### 9. Liability 9.1 Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. 9.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. 9.3 We are not liable for business losses. If you use the Goods for any commercial, business, or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 9.4 Our total liability to you for any loss or damage arising in connection with the contract shall not exceed the total amount paid by you for the Goods. 9.5 Nothing in this section affects your statutory rights as a consumer. --- ### 10. Website Usage 10.1 The content on our site is for your personal use. 10.2 Do not misuse, reproduce, or republish our website materials without permission. --- ### 11. Personal Data and Privacy 11.1 We collect and process personal data in accordance with the UK GDPR and Data Protection Act 2018. 11.2 See our Privacy Policy \[Insert Link] for full details. 11.3 We do not store payment card details and never share your data with third parties for marketing without consent. --- ### 12. Force Majeure We are not responsible for failure to meet our obligations under these terms due to circumstances beyond our control, such as natural disasters, pandemics, industrial disputes, or failure of suppliers. --- ### 13. Governing Law and Disputes 13.1 These terms are governed by the laws of England and Wales. 13.2 You and we agree to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute. --- ### 14. Customer Service If you have any questions, complaints, or feedback, please contact us at the details provided at the top of this document. We aim to respond within 2 Business Days. --- Thank you for shopping at OneBelowZero.